1. WHAT KIND OF WARRANTY DOES NOVAIR PROVIDE ON THEIR UNITS?

 

Warranty & Protection Plans

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a. What is the standard manufacturer warranty on Novair units?

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Novair provides a Limited Manufacturer Warranty consisting of 5 years for parts and 5 years for the compressor. This is the primary warranty provided by Novair for the equipment itself, regardless of the installer or building type.

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b. How does the 2025 Residential Homeowner Upgrade work?

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For residential systems installed on or after January 1, 2025, Novair offers an enhanced 10-year parts, 10-year compressor, and 10-year labour warranty. This extended coverage is a supplemental benefit provided by Novair at no additional cost, provided the following strict criteria are met:

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• The system is installed by an Authorized Novair Contractor.

• The contractor completes the official Novair registration within the required timeframe.

• The system is installed for an individual resident (homeowner, tenant, or condo owner).

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c. Does Novair take responsibility for warranties offered by contractors?

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No. All Novair Authorized Contractors are independent businesses. They are not agents, partners, or employees of Novair.

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Because we do not sell directly to end-users, your contract for installation and service is exclusively with your contractor. From time to time, a contractor may elect to provide their own private warranty or a third-party protection plan instead of Novair’s program.

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• If a contractor chooses an alternative warranty or fails to register the system with Novair, Novair’s liability is limited strictly to our standard 5-year parts and 5-year compressor warranty.

• Any additional promises, labour guarantees, or extended terms offered by a contractor are the sole responsibility of that contractor.

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d. What is the policy for Developers and Commercial properties?

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The 10-year residential upgrade is not available for commercial entities or large-scale projects. For multi-dwelling buildings over two stories (such as high-rise complexes or apartment buildings managed by a developer), the standard 5-year parts and 5-year compressor warranty applies. Any coverage beyond these terms must be explicitly authorized in writing within the specific project contract.

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e. I own a condo—am I a "Homeowner" or a "Developer"?

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If you are an individual owner or tenant purchasing a unit for your personal residence, you are a homeowner. You are eligible for the 10-year upgrade (for 2025+ installs) if you use an authorized contractor who registers the unit.

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However, units installed en masse by a developer for an entire building project are capped at the standard 5-year warranty.

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f. What about systems installed before 2025?

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Novair units installed prior to January 1, 2025, are governed by the warranty terms in place at the time of installation. Please refer to the specific contract provided by your original HVAC contractor for details on your parts and labour coverage.

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2. HOW ENERGY-EFFICIENT ARE NOVAIR HEAT PUMPS?

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Novair systems are designed for high efficiency during both heating and cooling seasons.

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Typical operating ranges:

• Annual heating + cooling: around $600/year

• Coldest winter months: as low as $120/month

• Summer cooling: approximately $1/day per indoor unit

• Most homes see a 2–3 year return on investment depending on usage, home size, and regional climate.

 

For more detailed performance guides, refer to the Novair Blog.

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3. DOES NOVAIR SELL DIRECTLY TO HOMEOWNERS?

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No.

Novair does not sell equipment directly for DIY installation.
Heat pumps require certified HVAC installation to ensure safety, electrical compliance, refrigerant handling, and eligibility for warranty coverage.

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We will gladly connect homeowners with a licensed Novair installer in their region.

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4. WHAT IS A COLD-CLIMATE HEAT PUMP?

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A cold-climate heat pump is designed to maintain dependable heating even in sub-zero temperatures.

Key features include:

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• Strong heating output at -25°C to -30°C

• High low-temperature COP

• Intelligent defrost cycle

• Built-in pan heater to limit ice buildup

• Variable-speed inverter technology

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More information is available in our cold-climate articles on the Novair Blog.

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5. WHAT IS A HYBRID HEAT PUMP SYSTEM?

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A hybrid (dual-fuel) system pairs:

A Novair heat pump

Your existing propane, electric or oil furnace

The system automatically selects the most efficient heat source.

Benefits include:

• Lower operating costs

• Reliable performance in extreme cold

• Ability to qualify for rebates

• Minimal changes to your existing duct system

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6. ARE ALL “-30°C RATED” HEAT PUMPS THE SAME?

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No.

The “-30°C” label varies widely between manufacturers.

The specifications that matter most:

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Verified heating capacity at -15°C and -25°C

• COP at low outdoor temperatures

• Defrost cycle frequency

• Inverter modulation range

• AHRI-listed performance data

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Novair publishes accurate, verifiable specifications to assist homeowners in making informed decisions.

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7. WHY CHOOSE NOVAIR OVER OTHER BRANDS?

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Homeowners choose Novair because we offer:

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• 10-year parts + labour warranty options

• Strong cold-temperature performance

• Pan heater included

• Competitive pricing

• Fast parts availability

• National network of authorized installers

• Reliable support and simplified service

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8. WHICH HEAT PUMP SPECS SHOULD HOMEOWNERS PRIORITIZE?

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Important specifications include:

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• Heating capacity retention at -15°C and -25°C

• COP at 5°F / -15°C

• HSPF2 and SEER2 efficiency ratings

• Low-end compressor turndown capability

• Defrost logic

• Noise level (dB)

• Refrigerant type

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Our blog offers detailed breakdowns of these specs to help homeowners compare options.

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9. WHERE CAN I PURCHASE A NOVAIR HEAT PUMP SYSTEM?

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Novair systems are available exclusively through authorized installers and partners.

We do not support DIY installations.
Contact us to be connected with a certified installer in your area.

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10. HOW DO NOVAIR HEAT PUMPS PERFORM IN EXTREME COLD?

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Novair Ultra Heat and Hyper Heat Series maintain strong heating output in severe winter conditions.

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Performance advantages:

• Reliable operation down to -35°C*

• Stable low-temperature performance

• Optimized defrost cycles

• Pan heater included for ice prevention

• Reduced power consumption at part-load

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For winter optimization tips, explore the performance guides on the Novair Blog.